Privacy Policy

Loch Lomond Distillers Limited, its holding companies, subsidiaries and affiliates (hereinafter collectively referred to as "Loch Lomond", "we", "our" or "us") respect the privacy of our online visitors and recognise the importance of protecting your personal information. We have therefore adopted this Privacy Policy, which guides how we collect, store and use the information you provide us when you visit our website.

WHAT AND HOW INFORMATION IS COLLECTED

We may request and collect information from our online visitors on a voluntary basis and only as a result of clicking on "Contact" and sending us an email. The requested information may include personal identifying information such as your name, email address, home address and phone number.

INFORMATION USAGE AND DISTRIBUTION

The information you provide us is collected by Loch Lomond and will not be shared with third parties other than to provide you with feedback on technical support or customer-service inquiries. Any third party used to do this will have agreed to maintain the confidentiality and security of the information we share with them.

OPT-OUT

If you do not want us to send you email or postal mail about our products and services, you can opt out at the time of registration or information collection, or at any time in the future, by contacting us by email at info@lochlomondgroup.com or by mailing a request to Loch Lomond Distillers Limited.

COOKIES AND IP ADDRESS

A cookie is a piece of data stored on your hard drive containing information about you as the user. Once you close your browser, the cookie is deactivated. You have the right to refuse our use of cookies containing information about you on your hard drive. The table below explains the cookies we use and why.
Cookie     Name     Explanation     Further reading
Google Analytics     _utma, _utmb, _utmc, _utmt, _utmz     These cookies are used to build up information for the Analytics service run by Google. They allow us to run reports on how the website is accessed, what pages are visited and traffic sources. The information stored in these cookies is non-personally identifiable.     Google Privacy Policy
Age restriction     age_gate     This cookie is used to remember date-of-birth details for the website user. This cookie has a short time expiry to ensure that users returning to the site will be prompted to confirm their age.     
Content management system     exp_tracker, exp_last_activity, exp_last_visit, exp_csrf_token     These cookies are used to improve the user experience of the website by building up anonymous data profiles that enable us to understand user journeys and behaviour across the Glen’s Vodka website.     
Facebook     fbm_, fbsr_     These cookies determine whether a user is logged into Facebook. This is only applicable to users who opt to authenticate their age via Facebook.     

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

LINKS TO OTHER SITES

You should be aware that when you are on our website you could be directed to other sites that are beyond our control. There are links to other sites from our website that may take you outside our service. We cannot guarantee that the privacy policies of these websites meet our standards. As always, we recommend reading the privacy policy of any new site that you go to online.

Accessing and updating your personal information

If for any reason you wish to find out what information we hold about you, you may do so by making a subject access request, for which we may charge up to £10 (UK sterling). To make such a request, please contact us at the address given below. If requested by you to do so, we will remove or amend any incorrect information we hold.

Questions or complaints

If you have any questions, complaints or comments about Loch Lomond or this Privacy Policy or to make a subject access request, please contact Loch Lomond’s Privacy Policy Administrator by sending an email to info@lochlomondgroup.com, or by writing to Privacy Policy Administrator, Loch Lomond Distillers Ltd, 12 Henrietta Street, London WC2E 8LH, or write to us at the address below.

Governing law and jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from it shall be subject to the exclusive jurisdiction of the Scottish courts, although we retain the right to bring proceedings in your country of residence or any other relevant country.

Contact us

Loch Lomond Distillers Ltd